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| RightNow Technologies Two e-CRM customer service products: an interactive, integrated e-service suite (Self-help, email, and chat); and a customer survey response tool. http://www.custhelp.com RightNow Technologies Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations. http://www.rightnow.com/ CustomerLink Offer inbound and outbound services, energy sales, customer service, collection services, and lead generation. http://www.customerlinkone.com/ Atco Gas Serves 800,000 customers in 290 Alberta communities. Customer services and company information. http://www.atcogas.com/ UniComp Provides terminals and networking equipment for state and national lotteries. Features product line and customer service. http://www.unicomp.com/ SupportSentry Provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities. http://www.supportsentry.com/ Ron Kaufman: Customer Service, Team Building Customer service, teambuilding and leadership expert Ron Kaufman gives keynotes, workshops, retreats and conferences for Fortune 1000 companies worldwide. http://www.ronkaufman.com Mark Sanborn Motivational speaker and author offers programs on leadership, team building, customer service and mastering change for corporate clients. http://www.marksanborn.com/ Customer Service Group Resource for customer service, call center and helpdesk professionals. http://www.customerservicegroup.com Susan Keane Baker Presenter and trainer on managing patient expectations and customer service quality for health care organizations. CT. http://www.susanbaker.com/ KiwiHost Customer service training company offering programmes intended to help participants develop positive attitudes to service and improve the way they relate to customers. http://www.kiwihost.co.nz/ Myra Golden Seminars Keynotes, web based training and seminars designed with an emphasis on customer service improvement. http://myragolden.com/ Customer Service Week Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year. http://www.csweek.com/ Customer Focus, Inc. On-site customer service training for service representatives. http://www.customerfocusinc.com/ Advocate Printing and Publishing Provides printing, film, photography, design, research, direct mail and distribution services. Lists company information, product list, orders and quotes, customer service, file preparation and transfer plus contact details. Pictou. http://www.advocateprinting.com/ Sales Training International Offers courses that include customer service excellence series, telephone etiquette, trust and rapport, active listening skills, problem solving, defusing anger and stress control. http://www.traincustomerservice.com/ Contact America, Inc. Call center services for 800#s, outbound, inbound and e-commerce customer service. http://www.contact-america.com The Service Quality Department Customer service consulting and training organization. http://www.service-quality.com/ GWI Software They offer c.Support, an IT help desk/customer service application. http://www.gwi.com SunShower Learning Video-based training program to inspire positive attitudes in front-line customer service employees. http://www.smile-video.com/ Sussex Rural Electric Cooperative. Based in Sussex, New Jersey. Includes online billing and payment details, customer services, and appliance cost calculator. http://www.sussexrec.com/ Merchandise Concepts Providing retail stores nationwide with assessments, training and consulting to make them more customer service oriented. http://www.merchandiseconcepts.com Video Stars Real Time Video Training Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas. http://www.videoeyes.net AAACOM - Satellite Systems A customer service satellite company that sells wholesale, retail and installs services around Australia and New Zealand with channels such as DunaTV, BVN, AL Jazerrah, and Rai International. http://www.aaacom.com.au CSM Journal, advice and information for customer service professionals. http://www.customerservicemanager.com/ Barbara Sanfilippo Speaks on sales, customer service, motivation and life balance topics. Retreats and teleseminars available. http://www.barbara-sanfilippo.com/ AmberCat Web-based and desktop software for internal and external help desks, customer service, and facilities management. http://www.ambercat.com Advantage Interactive Corp. Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection. http://www.advantageinteractive.com/ Measure-X Customer service and retention training and measurement. Includes testimonials and services. http://www.measure-x.com/ AskIt Systems Offers an outsourced, Web-based customer service system that learns from the customer's questions. http://www.askit.com Service Performance Group Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria. http://www.spgweb.com/ Sipe and Associates Provides customer service evaluations, mystery or secret shopping services. http://www.sipeandassociates.com/ Mystery Shoppers Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business. http://www.mystery-shoppers.com/ Web Customer Services Provides materials aimed at furthering public knowledge of the telemarketing industry. http://www.webcustomerservices.com Training Dynamics A training and consulting firm providing customized programs to improve management skills, team building, communication skills, customer service, sales and career development. http://www.trainingdynamicsweb.com/ Secret Shopping Services Specializes in retail, restaurant, malls, jewelers, coffee houses, integrity issues and customer service audits. Company profile and contacts. http://secretshoppingservices.com/ Communication Strategy Consultants Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area. http://www.communicationstrat.com/ Cloth Kids Australia Baby and children's clothing collections, including ready to sew kits. Product catalogue, price list and customer service. http://www.clothkids.com.au/ NCIC Operator Services Provides operator, customer services, and directory assistance services. http://www.callcenterservices.com Call Center Plus Provide customer service, ordering, messaging, and other related services. http://callcenterplus.com/ Florida Corporate Training Center (US) - Offers training for telemarketers, customer service representatives and call center managers. http://www.call-center-sales-training.com Workforce Solutions, Inc. Consulting and training in sales, customer service, management and value centered assessments of HR. Assessments available. Located in New Jersey. http://www.workforceinc.com/ Total Support Services Inc. (TSS) Full service staffing agency providing temporary, part-time and full-time jobs in the fields of accounting, finance, administration, human resources, reception, customer service and sales. http://www.tssjobs.com/ The Henson Group Retail and soft skills training and consulting, specializing in sales, customer service and visual presentation. http://www.thehensongroup.com TelePartners Contact Centre Contact marketing solutions and customer service provider based out of Toronto. http://www.telepartners.com/ 1 800 Call Center Inbound call center offering answering services,order taking, customer services, help desk and alpha pager dispatch. http://www.teampremier.net/ Suite 1000 Provides call center overflow, customer services and telephone advertising and marketing to local businesses. http://www.suite1000.com/ Answering Service Professionals Offer services including order processing, answering services, inbound and outbound telemarketing, survey response, and customer service. http://www.ringading.com/ Champlain Valley Printing Offers company information, resource and support, and a customer service center. http://www.printingvt.com/ Joe Turner Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982 http://www.joeturner.com/ ITS (Incognito) Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry. http://www.itsincognito.com/ Island Data Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management. http://www.islanddata.com/ Delaine Consulting, Inc. Consulting firm specialized in sales, customer skills and customer service training. http://www.delaineconsulting.com/ Advanced Customer Services Inbound and outbound services in customer relationship management. http://www.custserv.us Customer Transformations Ltd. Consultants in sales and customer services. http://www.customertransformations.com/ The Physics of Customer Service International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download. http://www.customerserviceebook.com Customer Focus Consulting Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment. http://www.customerfocusconsult.com The Copy Center Printing, copying, and litigation support services; includes industry news, customer service, and company information. http://www.copyctr.com/ Center For Customer Care Established in collaboration with Service Quality Institute (USA). Provides consultation in customer service. Profile, trainers and consultants, services, programmes and materials, facilities, events, job opportunities and newsletter. Located in Mont' Kiara. http://www.centreforcustomercare.com Careers Incorporated Services offered include: placement in sales of all areas, marketing, and customer service ranging from entry-level to upper-level management positions. http://www.careersincorporated.com/ BOSSit - Back Office Support Services Customer service support through email, chat and voice support in many countries. http://www.boss-it.com/ |
